Man with Van Crystal Palace Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Crystal Palace provides removal and related services. By booking a service, you agree that you have read, understood and accepted these terms. If you do not agree to these terms, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company or organisation booking and paying for the services.

Services means any removal, collection, delivery, loading, unloading, packing assistance, man with van service, or related work carried out by us.

Vehicle means any van or other vehicle used by us to provide the services.

Goods means the items, belongings and property being moved, handled or transported by us on your instructions.

We, us and our mean the provider of the Man with Van Crystal Palace services.

2. Scope of Services

We provide man with van and small removal services within Crystal Palace and surrounding areas, and to other locations as agreed at the time of booking. The specific services to be provided, including the address details, date, time, number of workers, size of vehicle and any additional requirements, will be confirmed at booking.

We do not provide professional packing or storage services unless expressly agreed as an additional service. We do not undertake dismantling or reassembly of furniture, disconnection or reconnection of appliances, or specialist handling of high value or fragile items unless this has been agreed and priced in advance.

3. Booking Process

All bookings must be made directly with us by the customer or an authorised representative. When you request a quote, we will base it on the information you provide regarding property access, volume of goods, distances, parking arrangements and any special requirements.

Your booking is confirmed only when we have accepted your request and you have accepted the quoted price and any applicable terms for deposits or prepayment. We reserve the right to refuse a booking at our discretion.

You are responsible for ensuring that all details provided at the time of booking are accurate and complete, including addresses, contact details, dates, times and details of the goods to be moved. Any changes to your booking must be communicated to us as early as possible. Changes may affect the quoted price and may be subject to availability.

4. Access, Parking and Customer Responsibilities

You must ensure that there is suitable access to both collection and delivery addresses, including any additional addresses agreed as part of the service. This includes providing accurate information about stairs, lifts, restricted access, internal and external distances and any other factors that could affect the time or difficulty of the work.

You are responsible for securing suitable parking for our vehicle and for any permits or authorisations required for loading and unloading. Any fines, penalties or additional charges incurred as a result of inadequate parking arrangements may be added to your bill.

You must ensure that you, or a person authorised by you, is present at the collection and delivery addresses to provide access, confirm the items to be moved and sign any relevant documentation. If no one is available to grant access, waiting charges may apply and, in some circumstances, the service may be cancelled or rebooked with additional charges.

5. Quotations and Pricing

Quotations are based on the information you provide and are usually given as either an hourly rate or a fixed price for a specified job. The quotation will specify what is included, for example the number of workers, size of vehicle, and any limits on time or mileage.

We reserve the right to amend a quotation or apply additional charges if:

The information you provided at the time of booking was inaccurate or incomplete.

The work takes longer than anticipated due to factors beyond our control, such as delays caused by you, third parties, access issues or unexpected volume of goods.

There are additional pickups or drop-offs, or changes to the itinerary.

There are waiting times caused by keys not being available, properties not being ready, or other avoidable delays.

Any additional charges will be explained where reasonably possible before or at the time they arise.

6. Payments and Deposits

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, particularly for larger moves or peak time slots. Deposits are usually non-refundable unless otherwise specified.

Unless otherwise agreed in writing, payment for the service is due on completion of the job on the same day. We accept the payment methods notified to you at the time of booking or prior to service.

If payment is not made when due, we reserve the right to charge reasonable administration fees and, where applicable, interest on overdue amounts. We may also withhold delivery of goods or postpone further services until payment is received.

7. Cancellations and Changes

If you need to cancel or amend your booking, you must notify us as soon as possible.

We may apply the following cancellation charges, depending on the notice given:

More than 72 hours before the scheduled start time: deposit may be retained, but no further charges will usually apply.

Between 24 and 72 hours before the scheduled start time: a proportion of the quoted price or minimum charge may be payable.

Less than 24 hours before the scheduled start time or on the day of service: up to the full quoted amount or a reasonable minimum charge may be payable.

If we need to cancel or reschedule due to circumstances beyond our control, such as extreme weather, vehicle breakdown, staff illness or other unforeseen events, we will aim to notify you as soon as possible and offer an alternative date or time. We are not liable for any indirect losses arising from such cancellations or delays.

8. Customer Preparation and Packing

Unless otherwise agreed, it is your responsibility to ensure that all goods are properly packed, secured and ready for transport. Fragile items should be clearly labelled, and boxes should be of a suitable size and strength for their contents.

We are not responsible for damage arising from inadequate packing, overfilled boxes, weak containers, or items that are not fit to be transported. You must remove loose items from drawers, cupboards and wardrobes, and ensure that appliances are emptied, defrosted, disconnected and prepared for moving.

We reserve the right to refuse to move any item that we consider unsafe, excessively heavy, illegal, or not properly prepared for transport.

9. Excluded Items

We do not carry hazardous, illegal or dangerous goods, including but not limited to flammable materials, explosives, chemicals, firearms, drugs, or any items prohibited by law. We also do not transport live animals or perishable goods that require special handling or temperature control.

If you include such items without our knowledge, you do so at your own risk and you will be responsible for any loss, damage, fines or claims arising as a result.

10. Waste Regulations and Disposal

We comply with applicable waste and environmental regulations. We are not a general rubbish clearance company and will not remove household or commercial waste unless this has been explicitly agreed and is compliant with relevant laws.

Where we agree to remove unwanted items, you confirm that you have the right to dispose of them and that they do not include prohibited, hazardous or controlled waste. Any disposal charges, including recycling centre fees or special handling costs, will be added to your bill as agreed.

We reserve the right to refuse to collect or dispose of items that we reasonably believe to be unlawful to handle or that may breach waste regulations or environmental requirements.

11. Liability and Limitations

We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage is subject to the limitations in this section.

We are not liable for:

Loss or damage arising from your failure to adequately pack, secure or protect goods.

Damage to goods where you or a third party assists with loading or unloading against our advice.

Pre-existing damage, wear and tear, or inherent defects in items being moved.

Loss or damage resulting from circumstances beyond our reasonable control, including but not limited to severe weather, traffic congestion, accidents caused by third parties, or acts of vandalism.

Indirect or consequential losses such as lost profits, loss of opportunity, or emotional distress.

Our total liability for any claim arising out of a single job, whether in contract or tort, shall not exceed the amount charged for that specific service, unless otherwise required by law.

You are responsible for arranging your own insurance cover for high value or particularly fragile items. We strongly recommend that you check your home insurance or arrange additional cover where necessary.

12. Claims and Notification of Loss or Damage

You must inspect your goods as soon as reasonably possible after completion of the service. Any loss or damage that you believe has been caused by us must be reported to us promptly. We may ask for evidence such as photographs and a description of the circumstances.

We will consider all claims in good faith. However, failure to notify us within a reasonable time may affect our ability to investigate and may limit or prevent any liability we may have.

13. Delays and Waiting Time

We will make reasonable efforts to arrive at the agreed time, but times are estimates and may be affected by traffic, roadworks, accidents or other factors beyond our control. We are not liable for delays or any resulting costs or losses, such as missed appointments or access issues at the destination.

If we are unreasonably delayed due to circumstances under your control, such as property not being ready, packing not being completed, or keys not being available, we may charge waiting time at our standard hourly rate or as specified in your booking.

14. Customer Conduct and Safety

You must treat our staff with respect and must not engage in abusive, threatening or unsafe behaviour. We reserve the right to withdraw our services immediately if our staff are subjected to harassment, discrimination or any form of unacceptable conduct.

For safety reasons, you must follow any reasonable instructions provided by our staff while loading, unloading or moving goods. We may refuse to carry out any action that we consider unsafe or likely to cause damage or injury.

15. Privacy and Data Protection

We will collect and process personal information such as your name, address and contact details for the purposes of providing our services, administering bookings and handling payments. We will handle your information in accordance with applicable data protection laws and will not sell your details to third parties.

Your information may be shared with staff and trusted partners strictly as necessary to provide the services or comply with legal obligations.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or our services.

17. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The version in force at the time of your booking will apply to your service. You are encouraged to review the terms periodically to ensure you are aware of any changes.

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.

19. Entire Agreement

These Terms and Conditions, together with the details confirmed in your booking, constitute the entire agreement between you and us in relation to the provision of the services and supersede any prior discussions, correspondence or understandings.

By proceeding with a booking and using our services, you confirm that you have read, understood and agree to these Terms and Conditions for Man with Van Crystal Palace.